Gift Voucher Terms & Conditions

Terms & Conditions for Lagoon Gift Vouchers

Gift vouchers are available from Lagoon either by online purchase or in person from the Wimbledon salon. Our company policies and terms & conditions are shown below. The section numbers 7 (in salon purchases) and 8 (online purchases) relate the clause numbers in the larger Salon T&Cs document (which covers various other salon policies).

7.   Gift Vouchers (purchased in the Salon)

7.1   Gift vouchers are available to purchase in person from the Salon reception at Lagoon, 139 Alexandra Road, London, SW19 7JY. Vouchers can be purchased for specific treatments and/or monetary amounts (minimum value £10);

7.2   The Lagoon gift voucher validity period is generally 6 months from date of purchase unless otherwise stated on the purchased voucher. Beauty treatment appointments must be booked and undertaken prior to the expiry date of the gift voucher, otherwise the voucher will be deemed to be invalid and no liability will be accepted by Lagoon.

7.3   Vouchers are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. Lagoon will accept no liability in these circumstances.

7.4   Gift vouchers may be redeemed only for treatments or products which we provide at the salon and may not be redeemed partly or wholly for cash.

7.5   Gift vouchers are non-transferable.

7.6   Gift vouchers are non-refundable.

7.7   Occasionally gift vouchers are purchased from the salon reception by a customer over the phone or by email request. In these circumstances the Regulations provide addition consumer rights. In addition to the terms set out in Clauses 7.2; 7.3; 7.4; 7.5 and 7.6, You have the right to cancel the gift voucher purchase and obtain a refund within the first 14 days of purchase.
For gift vouchers purchased from the salon by phone or email request the following applies:

—- 7.7.1   You can be obtain a refund on unused vouchers bought direct from the salon within 14 days of purchase.
—- 7.7.2   Refunds cannot be given if the voucher has been used within the first 14 days after purchase. If the voucher has been partially used during the first 14 days after purchase, a refund can be obtained during the 14 day period for the unused portion of the voucher.
—- 7.7.3   Refunds can only be made to the purchaser of the voucher and the monies will be refunded directly to the original method of payment.
—- 7.7.4   Refunds cannot be given on expired vouchers.
—- 7.7.5   If you have changed your mind about your gift voucher purchase within the first 14 days after the purchase, please contact the Salon on 020 8947 2332 or email info@lagoonspa.co.uk to request a refund quoting the gift voucher reference number printed on voucher.
—- 7.7.6   For your refund request to be valid, the request must be received by the Salon within the 14 day period after you purchased the voucher. Refunds will be issued by Lagoon promptly. However, they will only be issued after you have returned the unwanted gift voucher to Lagoon, 139 Alexandra Road, London, SW19 7JY. The cost of returning your Voucher for a refund will not be borne by Lagoon and we strongly recommend that you either bring the gift voucher into the salon in person or use a secure delivery service such as Royal Mail Special Delivery (with postal insurance as appropriate), vouchers cannot be refunded until they are received by us.

8.   Gift Vouchers (purchased online)

8.1   Gift vouchers are available online at https://gift-cards.phorest.com/salons/lagoon can be purchased in monetary amounts (minimum £20 and maximum £1,000);

8.2   Online gift vouchers issued up to and including 29/08/23 are valid for 6 months. Online gift vouchers issued on or after the 30/08/23 are valid for 12 months. Beauty treatment appointments must be booked and undertaken prior to the expiry date of the gift voucher, otherwise the voucher will be deemed to be invalid and no liability will be accepted by Lagoon.

8.3   Online gift vouchers are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. Lagoon will accept no liability in these circumstances.

8.4   Online gift vouchers may only be redeemed for treatments and/or products which we provide at the salon and may not be redeemed partly or wholly for cash.

8.5   Gift vouchers are non-transferable.

8.6   Gift vouchers are non-refundable.

8.7   In addition to the terms set out in Clauses 8.1; 8.2; 8.3; 8.4; 8.5 and 8.6 the Regulations provide you with additional consumer rights. You have the right to cancel the gift voucher purchase and obtain a refund within the first 14 days of purchase.
For purchasers of online gift vouchers the following applies:

—- 8.7.1   You can be obtain a refund on unused gift vouchers purchased online within 14 days of purchase.
—- 8.7.2   Refunds cannot be given if the voucher has been used within the first 14 days after purchase. If the voucher has been partially used during the first 14 days after purchase, a refund can be obtained during the 14 day period for the unused portion of the voucher.
—- 8.7.3   Refunds can only be made to the purchaser of the voucher and the monies will be refunded directly to the original method of payment.
—- 8.7.4   Refunds cannot be given on expired vouchers.
—- 8.7.5   If you have changed your mind about your gift voucher purchase within the first 14 days after the purchase, please contact the salon on 020 8947 2332 or email info@lagoonspa.co.uk to request a refund quoting the gift voucher reference number.

Covid Closures in 2020 and 2021

In fairness to our customers, all gift vouchers affected by enforced business closures during the Covid pandemic were extended to compensate for the closures. The extended validity period of all Covid affected gift vouchers has now passed.

For transparency, details of the lockdowns and gift voucher extensions is given below.
Lagoon Wimbledon was closed due to the enforced Coronavirus lockdowns between the following dates:

112 days from 23/03/20 to 12/07/20 (the salon reopened on the 13/07/20).

27 days from 05/11/21 to 01/12/20 (the salon reopened on the 02/12/20).

113 days from 20/12/20 to 11/04/21 (the salon reopened on the 12/04/21).

To overcome this issue, Lagoon automatically extended the expiry date on all gift vouchers affected by the Covid salon closures. Gift voucher expiry dates were extended by the same number of days that the gift voucher holder lost due to the salon being closed (i.e. if you lost 100 days from the gift voucher valid period, then 100 days were added from the date the salon reopened).

Lagoon, Wimbledon
Date: Last updated 19/04/24